Frequently Asked Questions
Are the Baabuks itchy since they are made out of wool?
The wool that many of you remember is the one from our grandmothers that were itchy and unpleasant to wear. However, wool is a natural fiber that comes in different thicknesses and can be extremely comfortable. For example, cashmere is a wool fiber that is very soft and fluffy. To make the Baabuk shoes, we use a very fine wool fiber that is thick enough to be resistant and durable - and of course, comfortable! You can read more here!
Are the Sky Woolers, Urban Woolers, sneakers, and slippers waterproof?
The fibers of the wool are naturally covered with a special waxy coating. Therefore, wool is naturally water repellent and will be less exposed to stains as spills will less easily be absorbed by the fabric. Don't worry - your wool sneakers won't shrink in the rain! However, they are not waterproof and will get wet in heavier rain or deep puddles.
What if the shoe gets wet?
If your Baabuk shoes have gotten wet, simply remove and dry at room temperature. Avoid putting them in a dryer. The wool will not get damaged by water and will not shrink, as the raw material has already been washed and felted.
Which styles are for men? Which styles are for women?
All of our sneakers, slippers, and boots are unisex. Find the colors that best fit your style!
Where does Baabuk produce?
Our slippers are handmade in Nepal in our own workshop built from scratch. The Sky Woolers and Urban Woolers are crafted in Portugal. This country was selected as the right place to produce our sneakers due to their knowledge and experience in shoe making. Our boots start in our Nepalese workshop and are finished in Portugal. Learn more on our Craft Series page.
Where does the wool come from?
The wool used to make our slippers and boots comes from New Zealand. The wool used to make the Sky Woolers and Urban Woolers comes from Portugal where the sheep happily live in the natural park of Serra da Estrela. Our wool is mulesing-free
Why does the slipper wool come from New Zealand?
We chose to use wool from New Zealand because the washing process is more environmentally friendly. Only water and soap are used in their processing of the wool. The water is then recycled, avoiding pollution of the rivers.
What are the shipping costs?
We offer free shipping in Switzerland on all orders above 50 CHF. For orders below 50 CHF, we charge a flat rate of 5 CHF.
International Customers: Please order from our International website: www.baabuk.com
Do you ship to my country? Do you ship to the US and Canada
This website is only for Swiss customer. For international customers, we ship worldwide on our international site - Baabuk.com.
How can I pay? What payment methods are accepted?
Two payment methods are available for the client on www.baabuk.ch: credit cards and Paypal.
What is your Return, Refund, and Exchange policy?
We think you're going to love your new Baabuk shoes and slippers! But we know that sometimes the size isn't right or you'd prefer a different color. That's why we offer our unique "U-Turn" policy along with a traditional return/exchange policy.
If you need to return your items for any reason within 30 days of delivery, simply complete our Return Authorization form or send us an email to email@example.com to let us know. Then send the shoes back and we'll get a new pair or refund to you.
For more information, please refer to our Shipping and Returns page.
How do I wash and clean my Baabuk Slippers?
We do not recommend using the washing machine for our slippers. The sole of the slippers is a natural latex material, so washing machines, aggressive soaps, and alcohols may cause the soles to melt. We recommend cleaning with a humid cloth. You can clean the surface of the slippers to remove the dirt and dust.
For more information on how to clean the soles of your slippers, please refer to this video
How do I wash and clean my Urban Wooler sneakers?
You can put your Urban Woolers and sneakers in the washing machine under the “wool” program (30 degrees Celsius, gentle spin). You may want to use a special wool detergent. Air drying is recommended
What is the slipper sole made of?
The sole of our slippers (except for the Pomobuk) are made of 100% natural latex.
Are the Urban Woolers and Sky Woolers adequate for cold or hot weather?
Wool is an insulating and regulating material. It will protect your feet from the cold in the winter and keep them cool in the summer. So enjoy your pair of Baabuk at any time of the year!
What are the sneaker soles made of?
The soles of the Urban Wooler are sturdy and durable to withstand daily use! Urban Woolers have lightweight, yet strong, soles are made with a rubber TPU material. The soles of the sneakers and Sky Woolers are made with durable rubber.
Unlike foam soles that many other shoes have, TPU and rubber soles will withstand daily use and walking around the city.
Can I remove the inner sole and replace with an orthopedic sole?
Yes, the inner sole can be removed. Therefore, you can insert the sole of your choice in your pair of Baabuks.
Can I adjust the elastic laces on the Urban Woolers and Sky Woolers? What if the lace is too long?
Yes! The elastic laces can be easily customized to match your fit and style. They can be re-laced in a variety of patterns and any leftover can simply be cut off to maintain a sleek look. Here's a short video with a few ideas and instructions - Elastic lace customization
What size should I select?
Visit our interactive Size Finder page to find your perfect fit! You'll also find useful conversion charts for US/EU shoe size.
If you have any further questions, we would be delighted to help you per e-mail: firstname.lastname@example.org