FAQ

Are the Baabuks itchy since they are made out of wool?

The wool that many of you remember is the one from our grandmothers that were itchy and unpleasant to wear. However, wool is a natural fiber that comes in different thicknesses and can be extremely comfortable. For example, cashmere is a wool fiber that is very soft and fluffy. To make the Baabuk shoes, we use a very fine wool fiber that is thick enough to be resistant and durable - and of course, comfortable!

Are the Urban Wooler, sneakers, and BAABUK slippers waterproof?

The fibers of the wool are naturally covered with a special waxy coating. Therefore, wool is naturally water repellent and will be less exposed to stains as spills will less easily be absorbed by the fabric.

What if the shoe gets wet?

If the shoes have gotten wet, simply remove and dry at room temperature and avoid putting them in a dryer. The wool will not get damaged by water and will not shrink, as the raw material has already been washed and felted.

Which model is for girls / boys?

All of our shoes - slippers and sneakers - are unisex.

Where are the shoes made?

Our slippers are handmade in Nepal in our own workshop build from scratch. The sneakers and Urban Woolers are made in Portugal. This country was selected as the right place to produce our sneakers due to their knowledge and experience in shoe making.

Where does the wool come from?

The wool used to make the slippers comes from New Zealand. The wool used to make the sneakers and Urban Woolers comes from Portugal. The sheep happily live in the natural park of Serra da Estrela and our wool is mulesing-free

Why does the slipper wool come from New Zealand?

We chose to buy a wool coming from New Zealand because the washing process is more environmentally friendly. As a matter of fact, only water and soap are used. The water is then recycled, avoiding the rivers to be polluted.

What about the shipping costs?

We offer currently free shipping for all orders in Switzerland.

What are the different payment methods?

Three payment methods are available for the client on www.baabuk.com: credit cards, Paypal, bank transfer. Payment by bank transfer must be made within 5 working days following the order

What about return, exchange, and refund policy?

Not suitable articles can be returned within 15 days of their receipt. For partial delivery, the return period begins upon receipt of the last delivery. For this purpose, the client must write to the customer service (info@baabuk.com), which will send an authorization. Returned items must be in their original state, accompanied by the return form as well as a copy of the invoice or packing slip. If shipped from outside Switzerland, the return form must be attached outside the box. The returned goods always travel at the peril of the customer. For more information, please refer to the article “RETURN, EXCHANGE AND REFUND POLICY” of “Terms and conditions

What if the received product is defective?

On receipt of the order, the customer will ensure the compliance of the received products. Any claim shall be made to info@baabuk.com.

SLIPPERS: How can I wash my BAABUK slippers?

We do not recommend using the washing machine for our slippers. The sole of the slippers is a natural latex material, so washing machines, aggressive soaps, and alcohols may cause the soles to melt. We recommend cleaning with a humid cloth. You can clean the surface of the slippers to remove the dirt and dust.

For more information on how to clean the soles of your slippers, please refer to this video

SLIPPERS: What is the sole of the slippers made of?

The sole of the Gus and Jeremy slippers are made of 100% natural latex.

SNEAKERS: How can I wash my Urban Wooler?

You can put your Urban Woolers and sneakers in the washing machine under the “wool” program (30 degrees celsius, gentle spin) without any issue! You might as well use a special wool detergent. Air drying is recommended.

SNEAKERS: Are the Urban Wooler sneakers adequate for the cold & hot weather?

Wool is an insulating material. It will protect your feet from the cold in the winter and keep them cool in the summer. So enjoy your pair of Baabuk at any time of the year.

SNEAKERS: What is the difference between an " Urban Wooler" and a sneaker?

We are talking about Urban Wooler as a generic name. Urban Wooler is a sneaker. We have two models: 1) Baabuk Urban Wooler: more dynamic sole, elastics, and five colors to choose from. 2) Baabuk sneakers: flat sole, laces, and four colors combinations to choose from.

SNEAKERS: What are the soles made of?

The soles of the Urban Wooler are made with a recycled rubber TPO material and the soles of the sneakers are made with rubber. Our sneaker and Urban Wooler soles are durable to withstand daily use!

SNEAKERS: Can I get the sole out to put an orthopedic sole instead?

Yes, the inner sole can be removed. Therefore, you can insert the sole of your choice in your pair of Baabuks.

If you have any further questions, we would be delighted to help you per e-mail: info@baabuk.com

What about the shipping costs?

Currently we offer free shipping for all orders in Switzerland.

What about return, exchange, and refund policy?

Articles that are not suitable can be returned within 15 days of their receipt. For partial delivery, the return period begins upon receipt of the last delivery. For this purpose, the client must write to the customer service (info@baabuk.com), which will send an authorization. Returned items must be in their original state, accompanied by the return form as well as a copy of the invoice or packing slip. If shipped from outside Switzerland, the return form must be attached outside the box. The returned goods always travel at the peril of the customer. For more information, please refer to the article “RETURN, EXCHANGE AND REFUND POLICY” of “Terms and conditions

What if the received product is defective?

On receipt of the order, the customer will ensure the compliance of the received products. Any claim shall be made to info@baabuk.com.
Sizing Chart

 


To find your perfect size, please use our Size Finder page.

This is the BAABUK sizing chart for our sneaker/urban wooler collection

Choosing the right shoes online can be difficult, in addition to regular sizing, we offer additional measurements in the chart below so that you can measure your foot to get the perfect fit.

Note that our shoes are made of wool. Wool is a stretchable material that will adapt itself to your foot. I general we recommend that if you have a larger feet or if you are in between two sizes  to take the size above (e.g EU 42 1/2 -> 43).

Size chart :

EU Size

Lengths (mm)

Girth (mm)

35
217
23
36
224
23
37
230
24
38
237
24
39
243
24
40
247
25
41
254
25
42
260
26
43
267
26
44
274
27
45
281
27
46
287
28

 

In order to choose your perfect pair just measure the length and girth of your feet.

To measure the length you can put your feet on a with page of paper and draw the line in front and at the back of your feet (the highest point at the front and at the back). The length can vary between 1 and 2 mm. To measure the girth you will circle your feet at the ball part. Check this link how to measure the ball girth.

If your feet is large we suggest that you choose the size above that is matching to the girth given in our chart.

The pictures below will help you with these measurements : 

Size Chart Baabuk

Please not that if the size you choose doesn't fit you perfectly you can exchange your shoes.

Slipper Sizing:

The slipper are hand-felted in one piece without any stitching. The advantage of these kind of slippers is that with the time, your feel will continue to felt the slippers and they will take the shape of your feet.

We have cut the opening of the shoes a little bit tighter. For the kids and female sizes we have cut a litle 'V' cut to make it easier to entre the shoe. In case you feel its still too tight, just cut with a scisor the 'V' a little bit bigger. That is only possible with hand-felted wool slippers.

Converting US/EU Sizes? Use our Size Finder page.

Conditions : Please contact us if you want to exchange the shoes. Once we have validate your request you can ship us the unused shoe (on your charges). We will ship you back a new pair (on our charges).

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